LA Hair Collection – Website Policies
Shipping Policy
At LA Hair Collection, we aim to process and deliver your orders as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–5 business days (excluding weekends and holidays).
Once your order has been processed, it will be prepared and dispatched for shipping.
Please note that orders cannot be cancelled once processing has begun.
Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
United Kingdom: 1–3 business days
Europe: 3–5 business days
Worldwide: 6–7 business days
Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.
Shipping Delays
We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other factors outside of our control.
Exchange Policy
At LA Hair Collection, we operate an exchange-only policy.
We do not offer refunds or cancellations once an order has been processed.
Exchange Eligibility
We accept exchanges within 14 days of delivery.
To be eligible for an exchange, the item must:
Be unused
Be in its original condition
Have all original packaging intact
Not be tampered with or opened (for hygiene reasons)
We reserve the right to refuse exchanges that do not meet these conditions.
Non-Exchangeable Items
The following items cannot be exchanged:
Hair collection items
Sale items
Items that have been opened, worn, or used
How to Request an Exchange
If you would like to request an exchange, please follow these steps:
Email us at: lahaircollection.com@gmail.com with your order number.
Our team will send you return instructions.
Once we receive and inspect the item, we will process and send your exchange.
Shipping Costs for Exchanges
Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
Return Address
Please send exchange items to:
Jozzy Hair & Beauty
424 Bearwood Road
B66 4EY
United Kingdom
Terms & Conditions
By placing an order on lahaircollection.com, you agree to the following terms and conditions.
Orders
All orders are subject to availability and confirmation of payment.
We reserve the right to refuse or cancel orders at our discretion if necessary, including in cases of suspected fraud or incorrect pricing.
Product Information
We aim to ensure all product descriptions, images, and details are accurate. However, slight variations may occur.
Pricing
All prices listed on the website are subject to change without notice.
Intellectual Property
All content on this website, including images, logos, text, and branding, belongs to LA Hair Collection and may not be used without permission.
Limitation of Liability
LA Hair Collection shall not be liable for any indirect or consequential damages arising from the use of our products or website.
Privacy Policy
At LA Hair Collection, we respect and protect your personal information.
Information We Collect
We may collect the following information when you use our website:
Name
Email address
Shipping address
Billing information
Phone number
Order details
How We Use Your Information
Your information is used to:
Process and deliver your orders
Provide customer support
Improve our services
Send order updates and shipping notifications
We do not sell, trade, or share your personal information with third parties except when necessary to process your order (such as payment processors or shipping providers).
Security
We take reasonable steps to ensure your personal information is protected.
Contact
If you have any questions about our policies, please contact us at:
Email: [yourbusiness@email.com]